new
Adjust When Automated Messages Are Sent Using “Enabled Messaging Days”

We’re introducing a new setting in Apptoto that allows you to change how automated messages are delivered to clients based on your Message Schedule.
By default
, when auto messages are sent X days before an appointment
, Apptoto will check if the Xth day before the appointment is enabled
 on your Messaging Schedule. If that day isn’t enabled, Apptoto will roll back to the nearest enabled day and send the message. 
For example, let’s say your business is open Monday through Friday and your Message Schedule is set to send client messages on the same days. Apptoto sends a client a reminder two days before their upcoming appointment with you next Tuesday. Apptoto sees that Monday is enabled on your message schedule, but Saturday and Sunday are not, so it sends the reminder on Friday (4 full days before the appointment).
Now if you want Apptoto to count back only enabled messaging days
, you can enable this new setting.
Let’s say instead that your business is open Monday through Friday, but your message schedule is set to send Sunday through Thursday. These are the “enabled” messaging days on your Message Schedule. Apptoto sends a client a reminder two days before your client’s upcoming appointment with you on Tuesday. Apptoto sees that Sunday and Monday are enabled on your message schedule, so it sends the message on Sunday (two days before).
How Does It Work?
When you set up automated messages, you decide how many days (or hours) in advance booking confirmations and appointment reminders should be sent, or how long after an appointment follow-ups should be delivered.
Messages are delivered according to your “Message Schedule,” which controls the days and hours Apptoto can deliver automated messages to your clients. By default, this is set from 12 PM to 8 PM every day of the week, but can be adjusted to your preferences. 
Your Message Schedule can (and should be) different from your business operating hours to ensure your call, text, and email messages are delivered when clients are most likely to see, remember, and act on them.]
This change lets you choose the option that best aligns with your scheduling preferences—whether you want messages to be sent based on the nearest available day
 or strictly counted using only enabled messaging days
.
Key Differences of Using “Enabled Messaging Days”
✅ Alignment with Cancellation Policies
: Ensure your reminder messages align with your cancellation policy timeframe. For example, if you require someone to cancel the Friday before a Monday appointment, but they don’t get a reminder until Saturday, your client won’t be able to take action in time.
✅ Controlled Reminder Distribution
: Ensure client messages are spaced out as intended. 
✅ Customizable to Your Needs:
 Apply this setting across all messages or adjust them individually for specific appointment types.
How to Adjust “Enabled Days” Message Delivery
Account-Wide
Navigate to Settings
 > Contact Info.
Scroll down to the Message Schedule
 section.
Uncheck “All days” 
Set when Apptoto can deliver automated client messages using the date checkboxes and time pickers.
Check “Count only enabled days for message timing (business days)
.”
Individual Auto-Message Level 
All messages will default to the account-wide settings. However, you can adjust each individually if you want messages to have unique settings. 
Navigate to Messaging
 tab > Appointment Auto Messages
On the Messaging “Rules
” screen, click an existing Auto Message to edit it, or click “+Add Message” to create a new one. 
Set the name and purpose of your message. Then enable it (or leave it disabled).
Next, adjust the “When” settings to control if Apptoto should count Enabled Days
 when sending messages.
Set “When” to greater than 1 day. (You can also use the “Between” option). 
Change “Time of Day” from “Default Schedule” to “Custom Schedule.”
Set the days and times you want Apptoto to deliver your message to clients. 
After unchecking at least one day, an option to “count only enabled days (business days)” will appear. Check this setting now
.
Finalize your message content, language, and auto-replies, then click “Save.”
Repeat for any additional messages you want to and then click “Save” to finalize your Auto Message Rules changes.
Whether you use the account-level or message-level settings, Apptoto will now send messages according to your company’s “enabled messaging days” set on your Message Schedule. 
For more information and guidance into getting started with this new setting, contact our expert support team at support@apptoto.com.
Frequently Asked Questions
1. Why not call this setting “Business Days” and only send messages Monday through Friday? 
This feature is called “Enabled Days
” because Apptoto follows your custom Message Schedule
, not standard business days. Your schedule might not match traditional business hours (Mon–Fri, 9 AM–5 PM) or your actual business operating hours.
For example, a law firm may operate Monday through Friday but want messages sent Sunday through Thursday so reminders go out exactly one “enabled messaging day” before an appointment.
A Monday court hearing reminder would be sent on Sunday (the closest “enabled” date on the message schedule), not Friday (the closest “standard” business day). This allows the reminder to be received as close to the appointment as possible. 
2. Okay, but I just want to send all my reminders X standard business days before an appointment. How do I do that? 
Great! Follow the account-level instructions above to set up your “Default Schedule.”
Go to Settings > Contact Info > Message Schedule.
Set your “Default Message Time Schedule” so that:
Check
 Monday through Friday
Uncheck
 Saturday and Sunday
Check
 “Count only enabled days for message timing.”
Next, update your auto messages:
Go to: Messaging
 > Auto Messages
 tab.
Click to edit an Auto Message.
In the "When" field, set the message to send X days before the appointment
. 
Set “Time of Day” to “Default Schedule” and that’s it!
3. I have set holidays and availability overrides. My booking page schedule is blocked off, but will my messages also not be delivered on those days?
No—holidays and booking page availability do not impact when messages are sent.
For example, let’s say your business is closed on Memorial Day (Monday, May 26), but you have an appointment on Wednesday and a reminder set to go out two “enabled days” before. Your reminder will still be sent on Monday as long as Monday is enabled on your normal Message Schedule.