Ability to edit and customize Cancellation message
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D
Diane Ranger
I would like the ability to edit and customize the cancellation message that is sent when an appointment is cancelled
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Nicole
complete
Nicole
Thanks for this request! It's now possible to customize the message (either text or email) that is sent when an appointment is canceled.
More information can be found in our "Booking Page Messages" knowledge base article (https://www.apptoto.com/apptoto-manual/article/online-booking-pages/booking-page-messages).
You can also follow the steps below to edit the cancellation message.
- Log in to Apptoto
- Navigate to the "Booking Pages" tab.
- Select the booking page you'd like to edit by clicking the menu icon (three vertical dots)
- Click the "Messages" tab.
- From there, you can click the pencil icon next to "Send email to customer and guests upon cancellation" or "Send text to customer upon cancellation."
- An edit pop-up will appear allowing you to customize the content of your cancellation text or email
- Click "Done" in the pop-up once finished.
- Click "Save" in the upper-right-hand corner of the "Messages" tab to confirm your saved changes.